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Privacy Policy

Ovilla Medical & Wellness

Effective Date

July 20, 2026

Introduction

Ovilla Medical & Wellness (“Ovilla,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

Important: This Privacy Policy applies to information collected through our website, online forms, marketing communications, and other non-clinical interactions. If you become a patient of Ovilla Medical & Wellness, your Protected Health Information (PHI) is governed by our separate HIPAA Notice of Privacy Practices, which is available at our clinic and upon request.

1. Information We Collect

We may collect the contact information you voluntarily provide, including your name, phone number, email address, appointment requests, service inquiries, and newsletter subscriptions.

We also collect certain technical information automatically through standard website technologies, including your IP address, browser type, device information, operating system, and website usage data. This information helps us improve our website and better understand how visitors interact with our services.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries.
  • Schedule and confirm appointments.
  • Communicate with you regarding our services.
  • Improve our website and overall patient experience.
  • Maintain website functionality and security.
  • Comply with applicable legal and regulatory requirements.

We do not sell your personal information.

Your information may be shared only with trusted service providers who assist us in operating our business and who are contractually required to safeguard your information.

3. SMS and Email Communications

If you choose to opt in, you may receive appointment reminders, service updates, wellness information, newsletters, and promotional communications via SMS or email.

Message frequency may vary, and standard message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP, or reply HELP for assistance. You may also unsubscribe from marketing emails using the unsubscribe link included in our emails.

We do not sell or share your phone number or email address with third parties for marketing purposes.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies, including Google Analytics and Meta (Facebook) Pixel, to improve website performance, analyze visitor behavior, and enhance your browsing experience.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our website.

5. How We Protect Your Information

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information.

Our security measures include:

  • SSL encryption
  • Password-protected systems
  • Firewall protection
  • Restricted employee access
  • Routine security monitoring

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Disclosure of Information

We may disclose your information:

  • To trusted service providers who assist in operating our business.
  • When required by federal, state, or local law.
  • To protect the safety, rights, or property of our patients, staff, or organization.
  • As otherwise permitted by applicable law.

We do not disclose personal information to third parties for their independent marketing purposes.

7. Your Privacy Choices

You have the right to:

  • Request updates or corrections to your contact information.
  • Opt out of marketing emails and text messages.
  • Contact us regarding questions about your personal information.

Residents of California may have additional privacy rights under applicable California privacy laws.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain appropriate business records.

Information that is no longer required is securely deleted or disposed of in accordance with applicable laws and industry best practices.

9. Children’s Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children through our website. If we become aware that such information has been collected, we will promptly remove it.

10. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

Any updates become effective immediately upon posting on this page. We encourage you to review this Privacy Policy regularly.

12. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of California and applicable federal laws of the United States.

Contact Us

Ovilla Medical & Wellness

924 E. Imperial Highway
Brea, CA 92821

Phone: (909) 898-5788

Email: info@ovillamed.com

Website: www.ovillamed.com